ASN Case Study

Alcatel Submarine Networks (ASN) Case Study

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ABOUT ALCATEL SUBMARINE NETWORKS (ASN)

ASN has been associated with submarine networks since the first submarine telegraph cables were laid in the mid-19th century.
ASN is the world’s only fully integrated provider of turnkey submarine network solutions. Part of Nokia, they bring all of the products and know-how needed to design and build optical communications links across the world’s oceans.
From new deployments to network upgrades, and regional links to transoceanic infrastructure, they provide everything – from route selection and surveying through system design, manufacturing, installation and maintenance.

OVERVIEW

ASN went to competitive tender to secure an RPO provider to manage their recruitment process for them. Their primary goals were to improve quality-candidate availability, increase recruitment efficiency and reduce costs.

They were in a position where their PSL consisted of multiple agencies on differing fees. ASN also aimed to improve their internal processes as they had a lack of formal internal approval procedures.

UNDERSTANDING THEIR NEEDS

We held several discovery meetings with ASN and built a detailed picture of their market, specific requirements and the challenges faced. We consulted with Directors and technical managers. We ensured that we listened to and understood the needs of all key stakeholders in order for us to produce a tailored staffing solution.

IDENTIFYING THE CHALLENGES

It became apparent that lack of management time meant that ASN sometimes overlooked their internal recruitment processes, failed to provide adequate feedback to their suppliers, and in some cases used suppliers that were not approved.

The main challenges in the process were:

Inconsistencies

Having consistent job descriptions from hiring managers with clearly defined role requirements.

Benchmarking

Benchmarking of roles with the external market.

Expectations

Managing hiring manager’s expectations, e.g. time to fill, candidate expertise available in market.

Supply chain

Obtaining feedback within a timely manner and managing the candidate experience.

ASN'S AIM

ASN’s aim was to engage with a single supplier that would provide some form of on-site presence to partner with their HR team supported by an off-site delivery team. A supply chain was also to be established to support on any very niche or challenging roles. Their objectives were to:

Improve the vacancy fill speed

Improve the calibre of candidates applying for posts

Implement a solution to meet the cyclical nature of the business

Improve candidate and hiring manager experience

It also became clear that as their recruitment is cyclical, they struggled to keep suppliers engaged and felt that when their recruitment needs were lower their suppliers disengaged. ASN wanted a solution that would ensure consistent engagement regardless of volumes and a solution that could be scalable.

OUR BESPOKE STAFFING SOLUTION

We proposed a tailored RPO solution to meet their specific needs. This provided a standardised and streamlined recruitment process with the introduction of an on-site Recruitment Business Partner (RBP) to manage their entire recruitment process, the establishment of a second tier of suppliers, a supplier engagement programme, and a dedicated Account Team to deliver against their requirements and provide MI reporting.

This solution significantly reduced the time spent by the client’s hiring community on recruitment and streamlined their internal processes.

The consistent promotion of brand image in conjunction with an enhanced candidate journey has generated greater candidate engagement. This, coupled with the accountability for delivery created by this solution, has shortened time-to-hire and increased fill rates.

We implemented the solution within 8 weeks of being awarded the contract.

DELIVERING ADDITIONAL VALUE

In addition to the soft cost savings and benefits already outlined, we also delivered:

Job description creation

Internal first interviews conducted by RBP

Candidate journey including design of candidate packs

Talent pooling as an ongoing process

Volume hiring process for manufacturing staff

IR35 Consultancy project including roll-out

Benchmarking surveys

Transparent reporting

Testimonial

“I was excited to talk to a company who has a strategic and holistic approach to recruiting. In today’s world, it is vital that the candidate experience is positive and Insignis is a progressive recruitment consultancy that understands the change transformation in the workforce, the current recruiting trends on the market and are able to think in alignment with HR professionals. I will definitely be working with this company again.”

Ecksteen - Client

Testimonial

“A friendly bunch who certainly put the effort in to get successful results. The best I’ve dealt with for some time, they really listen and make the effort to understand what it is you're looking for in a new role. Then match you not only to a job specification, but also a company where you'll be a great culture-fit, add value and progress your career. I will certainly be in contact when I'm ready for my next career move."

Andy - Candidate

Testimonial

“Insignis is part of our PSL for additional support with niche roles. The roles that Insignis has supported us on are a variety of skills and we use Insignis because they have a good database of candidates with particular experience that suits our needs. In my experience I have always found the team to be very responsive to requests, they take time to understand our exact needs and provide additional market information when required.

BAE Maritime Services - Client

Testimonial

“Their holistic approach towards hiring has always helped us shorten the resource onboarding timeline and most importantly maintain high standards by getting access to the pre-screened resources. We always approach the Insignis team for senior and critical roles and for specialised projects which need highly-skilled resources in Cyber Security. I would definitely recommend them."

Security HQ - Client

Testimonial

“Insignis has been instrumental in helping me secure 2 positions, one contract and the other permanent. I have been very impressed by their professionalism and resourcefulness; they always respond to my queries swiftly, are highly efficient, and very pleasant. I would definitely recommend going through Insignis if you are looking to secure a position in the cyber security sector."

Danielle - Candidate

Testimonial

“Due to the project nature of our business, we needed a trusted partner to manage our temporary skilled workforce. Insignis was appointed as our Managed Service Provider, and over the last 7 years has met all the challenges associated with the scaling up and down of our projects. Their on-site account management team has handled everything for us – sourcing and screening, onboarding, and daily workforce management."

Shawcor - Client

Testimonial

“Insignis has provided my business with exceptional candidates of the highest calibre. We have been consistently impressed with their personal and professional level of service, their ability to grasp what we are looking for in a candidate, and how quickly candidates are presented for interviewing. I can thoroughly recommend Insignis. They remain our exclusive choice when searching for Engineering and Manufacturing technical recruits.”

Labcold - Client

Testimonial

“The process was very smooth. A consultant from Insignis messaged me on LinkedIn regarding graduate cyber security positions. I received a call soon after, updates throughout the process, followed by an interview with a global security company! I am so grateful to Insignis for helping me secure my first graduate role and I couldn't recommend them enough."

Beverley - Candidate

SEVEN7

BUSINESS

See things in the present,
even if they are in the future.

+001 234 56 78

We are ready to start a project of any complexity. Call us now!